Refund policy

Miniface Beauty customers have the option to return or exchange their products if the item received happens to be incorrect, defective, or damaged,  please reach out to us at support@minifacebeauty.com with your proof of purchase (order number or otherwise) within 7 days of receiving and describe the issue or defect to the best of your ability. We will assist you from there. The condition of the product will then be reviewed by our team.

All products are thoroughly inspected and tested prior to dispatch. We accept the return of 7 days of receipt, please make sure the returned item is in original shape/packing and working order. We will pay for the postage cost on the item to the buyer and the buyer will pay for all return postage costs

Note:

• We are unable to accept refunds or returns for products that have been opened, used, or damaged. Gift Cards are final sales and not eligible for refunds or returns.
• Please retain your proof of purchase for all refunds and return requests. 
• We will not be covering the cost of any return shipping.

How to return and refund your products:

Kindly email us at support@minifacebeauty.com with the following information: 

1. Name
2. Shipping address
3. Phone number
4. Product to be returned
5. Description of the issue you are experiencing with your device
6. Details of the product defect. Please include supporting photos/videos where possible.
7. Proof of purchase – Upload a copy or image of your proof of purchase from Miniface official store or other authorized resellers.